Morton Lloyd & Co Ltd - Customer Relations - Complaints

Our Complaints Procedure:

Complaints may be made in writing, by e-mail, by fax or by telephone.

To make a complaint in writing, please forward details of your complaint to us at the following address:

Morton Lloyd & Co Ltd,

The Malthouse

Regent Street

Llangollen

Denbighshire

LL20 8HS

To complain via e-mail, please forward the details of your complaint to the following e-mail address:

info@mortonlloyd.co.uk

To fax us a complaint, please fax the details of your complaint to fax number:

01978 862 992

To make a complaint via telephone, please contact us on telephone number:

0845 643 0352

We will send you written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the comlaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.

Within four weeks of recieving a complaint, we will send you either:

a) A final responce which adequately addresses the complaint; or

b) Explains why we are not in a position to make a final responce, giving reasons for the further delay and indicating when we expect to be able to issue a final responce.

Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or emmissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.